Below are frequently asked questions, you may find the answer for yourself

Can I order online?

Yes we have a secure shopping cart and we will process your order and send the receipt with the goods.

Can I order over the phone?

No problem. Give us a call on 1800 155 233 and we’ll take your order and get your goods shipped out right away

What do I do if my goods arrive damaged?

If you notice the packaging is damaged upon delivery you should refuse to accept the goods and instruct the courier to return them to us. You should also contact immediately on 1800 155 233 or service@weddingumbrellas.com.au to advise us of the situation. If however you don’t realize the goods are damaged until you have opened them you should print this Damaged Good Returns Form and follow the instructions. You must contact us within 24 hours of receipt of the goods

How do I contact Wedding Umbrellas?

Wedding Umbrellas is a division of Shade Australia
Pty Ltd – ABN 86065663676 . We have been in business for 13 years. We stared Wedding Umbrellas as a special division of the company in order to provide a more tailored service for the wedding market. We are located at 17 Norwich Road Ingleburn Sydney 2565 NSW Australia. We are open to 9am – 5pm Monday to Friday. 
Telephone: Freecall 1800 155 233 (Australia Wide)
International: + 61 2 96010883
Email: service@weddingumbrella.com.au

Can I visit you directly and see samples of the umbrellas?

Of course. We have a showroom with all our umbrellas on display and you are welcome to come by any time during normal business hours to view samples and purchase the goods.

What warranty do the products offer?

All umbrellas we sell on this site have a 12 month workmanship warranty. Products damaged by mis-use, wind or incorrect handling are not covered by warranty. To make a warranty claim you need to contact us with proof of purchase.

What are your trading hours?

We are open to the public from 9.00am – 4.30pm Monday to Fridays and Saturdays by appointment. We are closed on normal public holidays.

Is it safe to pay be credit card online?

We the PayPal system to protect your valuable information. We do not store credit card details once the transaction has been processed.

How will my personal information be used?

We store your personal information in our data base and use it for future reference should you have a warranty claim. We may send you special offers and other promotions from time to time which you are free to opt out of if you wish. We do not sell or share your information.

What is the cost of shipping?

We endeavor to ship your goods to you at the lowest possible price. Depending you’re your location we usually ship with Toll Express, Fastway Couriers or Australia Post. We take extra care in wrapping your umbrellas so they arrive safe and undamaged. For the ease of our customers we have placed flat shipping rates on all our products. These rates generally relate to the shipping of products into our Established Shipping Zones (ESZ) which include our primary service centres of Sydney, Melbourne and Brisbane as well as the main centres along the East Coast of Australia within these boundaries.

Delivery of goods to some destinations my not fall within our standard shipping rates. If this is the case we will contact you to advise you and seek your approval for the additional charges. We will not charge you without your express permission.

What if I’m not home to take delivery?

Usually that’s fine. You just need to give us instructions of where it’s safe to leave the goods and we will pass those instructions onto the courier. If you live in a location where you think it isn’t safe to leave the goods then perhaps you can arrange to have them delivered to a business address.

How long will it take for my order to arrive?

Most of the items we sell we carry in stock and are shipped out the same or next day. Some items however may need to be ordered in from specialist suppliers and this could take a little longer. Typically you should allow between 1-7 days.

We strongly suggest that you allow plenty of time for your goods to arrive. If you are unsure of the delivery time please contact us on 1800 155 233.

Do you Offer Express Delivery

Yes, to limited areas. For an Express Delivery service please call us on 1800 155 233. Based on your location we will advise if we can get the goods to you immediately and what the freight charges will be.

Umbrellas & Parasols

Our umbrellas and parasols are all hand made so there are occasions when the item you receive may vary slightly from the photograph or description on our website. Measurements and specifications can vary slightly between suppliers and should be used as a guide only.

Is sales tax applied to my order?

Goods and services tax is collected by us as per Australian law on all purchase made by Australian residents. On overseas sales no GST is applied.

Do you sell Wholesale?

Yes we do. To purchase our goods at wholesale pricing you need to have an ABN. MOQ’s apply. For further information please contact us service@weddingumbrellas.com.au

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